Data Protection Policy
Our Data Protection Policy applies to all personal data collected and processed by the companies within Groupe FA/BER.
References in this Data Protection Policy to “Groupe FA/BER,” “we,” “our,” or “us” refer to the companies:
Déménagements Faber Sàrl, registered under number B225 891, with its registered office at 206 rue de Differdange, L-4438 Soleuvre, Luxembourg.
SB Immobilière SB Concept Sàrl, registered under number B267 902, with its registered office at 206 rue de Differdange, L-4438 Soleuvre, Luxembourg.
We determine how your personal data is collected and processed, as well as the purposes for which it is used. In this capacity, we act as the “data controller” within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).
1. Definition of the Data Protection Policy
When we refer to “personal data” in this Data Protection Policy, we mean any information that relates to you and allows us to identify you, either directly or in combination with other information we may hold.
We collect certain personal data about you in various situations, for example when you book a moving, transport, or real estate service with us, when you browse our websites, when you contact us through a website, by email, by post, or by phone, or when you submit a job application.
We process your personal data only under the following circumstances:
- when you have given your consent,
- when processing is necessary to respond to a request or to perform a contract with us,
- when we are legally required to do so.
2. Categories of Data Collected
Through the contact form we may collect:
- identification data (such as surname and first name),
- contact details (such as email address, telephone number, and postal address),
- any other category of personal data contained in the message you send us.
The contact form includes a “message” field in which you can provide details of your request. We recommend that you only include information necessary for processing your request and, in particular, avoid providing sensitive data (within the meaning of Article 9 of the General Data Protection Regulation) about yourself or about third parties, unless it is strictly necessary. Such sensitive data may include, for example, information about health, political opinions, or religious beliefs.
Through our websites
- cookies, browsing preferences on our site
Through other channels
- when you interact with us on social media or take part in our contests,
- when you respond to our requests or participate in our surveys or questionnaires,
- when you apply for a job vacancy.
In the context of a real estate project with SB Concept Sàrl
- identification data (surname, first name, title, date of birth),
- contact details (email address, telephone number, postal address),
- search criteria, budget, financial situation (e.g. proof of income), information related to the property (buyer, seller, landlord, or tenant).
The data we collect is treated with the strictest confidentiality and is only shared with third parties where necessary for the execution of your request or contract with us, or where required by law. Such third parties may include our service providers (for example, for furniture storage or secure document destruction), IT subcontractors, as well as our accounting partners, banks, or notaries in the context of their legal and administrative duties.
3. How and Why We Use Your Personal Data
We use your personal data for the following purposes:
- to handle your requests and provide you with our services,
- to communicate with you and manage our relationship with you,
- to inform you about updates and offers that may be of interest to you,
- to personalise and enhance your customer experience,
- to enter into or manage a contract with you,
- to comply with our legal obligations.
We do not share your contact details or other personal data with partners or other companies for marketing purposes.
4. Security of Your Data
As described in this Policy, we may, in certain cases, share your personal data with third parties.
When we do so, we require those third parties to implement appropriate technical and organisational measures to ensure the protection of your data.
However, in some situations, the law may oblige us to disclose your data to a third party, and we may not be able to fully control how it is subsequently protected. We nevertheless ensure that your data is processed within the European Union or in countries recognised as providing an adequate level of protection. In cases where a transfer takes place to a country outside the European Economic Area (EEA), we make sure that appropriate safeguards are in place in accordance with the General Data Protection Regulation (GDPR).
We will retain your personal data for as long as necessary to achieve the purposes set out in this Policy or to comply with legal requirements. More detailed information on specific retention periods is available upon request.
5. Cookies and Other Tracking Tools
In order to improve our services, provide you with more relevant content, and analyse how visitors use our website, we may use technologies such as cookies, pixels, or tracking software. Please note that in most cases we will not be able to identify you from the information collected through these technologies. You may refuse or delete cookies if you wish; while some cookies are necessary to view and navigate our website, most features will still be accessible without them.
The following websites are owned by Groupe FA/BER:
6. Your Rights Regarding Your Personal Data
In accordance with the applicable regulations, you have the following rights:
- to access your data,
- to rectify your information if it is inaccurate or incomplete,
- to withdraw your consent at any time,
- to restrict or object to the processing of your data,
- to exercise data portability by receiving your data in a structured and readable format,
- to lodge a complaint with the Commission nationale pour la protection des données (CNPD) if you believe that the processing of your data does not comply with the law.
We will make every effort to respond to your request promptly and within one month of receiving it. Depending on the complexity of the request and the number of requests we are handling, this response period may be extended by a further two months.
7. Contact Information
Questions, comments and requests regarding this Data Protection Policy should be addressed to: info@groupefaber.lu or by post to: 206 rue de Differdange, L-4438 Soleuvre, Luxembourg.
This Data Protection Policy was last updated on: 15 September 2025.
